FAQ

Products

Where are your products made?

We manufacture all of our products in Barcelona, Spain. 

Orders

How do I place an order?

After selecting the product(s), click the "Add to Cart" button on each product page. You can then proceed to Check Out and fill out your payment details. If you are buying more than one product, you can continue shopping and click the Cart icon at the upper right corner of your screen and then proceed to the Check Out page.

 Do i need an account to place an order?

No. We recommend having an account in order to have a better shopping experience next time. However, accounts are optional and you can easily Check Out as a guest on our site.

Shipping, Returns & Exchanges

What is your shipping policy?

We ship worldwide. If the product is available, orders will be processed within 1-2 business days. Please refer to each product for lead time and estimated shipping details. We offer free ground shipping to the US on all orders over $150.

We also offer local pick-ups in Miami, Florida. In order to do this, you need to select that option at check-out.

 What is your return/exchange policy?

If you are not satisfied with your purchase, you can return it for a refund, exchange, or store credit within 30 days of receiving your order. 

Can I modify my order after it's been placed?

Yes. You can modify your order within 24 hours of placing it. Please be aware that after this time, only exchanges or store credit will be available.

Do you ship international?

Yes. Shipping times may vary depending on the destination. Pieces are shipped through DHL internationally and will be fully insured. Please be aware when ordering from overseas your package will be subject to all duties and taxes imposed by the destination country.

Is shipping free?

We offer free shipping to all US only on orders over $150.

How do I know if my items have been shipped or not?

You will receive a notification to your registered email address as soon as your order has been dispatched. You will also receive the tracking information on your email as soon as it becomes available.

 When will I receive my items after I place an order?

This will depend on the shipping option and destination. If you are in Miami, Florida it can take as little as a day, and if you are overseas, delays may occur due to Holidays and/or any unforeseen events such as floods or typhoons.

How do I track my order once it has been shipped?

You will receive an email notification with a tracking number once your order is shipped. You can also check the status of your shipment on your My Account section in our website.

 

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. We will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us. For further assistance, please contact our Customer Service info@alaguapatos.us

 

Other inquiries? Let's chat!